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Microsoft's Super Support

 

How often do we discuss our good experiences with companies?

Cordova, TN; March 4, in the year of our Lord 2014--Family Friendly Gaming, the industry leader in covering the family friendly video games is complimenting Microsoft on their super support. Family Friendly Gaming had a problem with Zumba Fitness World Party on the Xbox One. The system stopped playing the game. Bear in mind this game has worked fine for months. It is a great way to get exercise on a cold day. The box for the game was on the Dashboard, but greyed out. When the disc was put in, the game asked if we wanted to install it. Instead of bringing the game right up. So we tried rebooting, cold booting, installing it, checking that achievements were there, verified other games worked, and more. Nothing we tried worked. The game was dead in the water.

Let me tell you something. At this point in time the irritation was high in my brain. I was thinking of writing a hatchet piece on the faulty and flawed Xbox One. I let my brain cool down, and I contacted Microsoft support. They were professional, kind, happy, and most important helpful. Daniel listened to my problem, and came up with a multi-tiered solution. Halfway through his solution the issue was resolved. Zumba Fitness World Party came up. He had fixed it with a rather quick and easy solution. I was of course thankful, and very appreciative. I decided Family Friendly Gaming needed a news story on this.

Way too often we wield the hatchet in the gaming media. We whine, moan, and complain about really tiny issues. Small matters are blown out of proportion. How often have you read a positive piece? How many stories on gaming sites show love and appreciation for what others do? I believe in giving credit where credit is due. I believe in saying thank you, and focusing on the good within our industry. I am not perfect, and may miss the mark from time to time. In this case, and in this instance I am making the effort to point out the positive, and uplifting experience I received from Microsoft's Support. He was ultra professional, extremely helpful, and very knowledgeable. It was a real pleasure to receive his assistance.


God bless,
Paul Bury
Family Friendly Gaming

 

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